Frequently Asked Questions

Everything you need to know about your LashLift experience.

How long does shipping take for LashLift orders?

Standard shipping typically takes 3-5 business days within the continental US. International shipping can take between 7-14 business days depending on the destination and customs processing.

Are your lash serums and adhesives safe for sensitive eyes?

Yes, all LashLift products are ophthalmologist-tested and formulated with hypoallergenic ingredients. However, we always recommend performing a patch test 24 hours before full application.

What is your return policy?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return unopened and unused products for a full refund, minus shipping costs.

How can I track my package?

Once your order has been dispatched, you will receive an email with a unique tracking number and a link to our carrier's tracking portal.

Do you offer professional discounts for salon owners?

Absolutely. Licensed beauty professionals and salon owners can apply for a Pro Account to access bulk pricing and exclusive industry-only kits.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.